Spotlight On Professionals

Meet Guardianship Professionals

This page is dedicated to the professionals who support, advocate for, and make decisions on behalf of individuals under guardianship. From public guardians and case managers to clinicians and legal advocates, their voices offer insight into the realities of the work—its challenges, responsibilities, and moments of profound impact. Their perspectives help illuminate what it means to do this work with integrity, compassion, and commitment.

Meet PGS's Newest Care Manager: Caroline Prescott

Building connections, advocating for others, and helping people navigate life’s most difficult moments. PGS Care Manager Caroline Prescott brings the kind of person-centered approach to guardianship that makes a lasting impact.

Meet the Staff: Wynn A. Gerhard, Esq.

With more than three decades in the field and an illustrious history of sparking change, Wynn A. Gerhard, Esq. has built a steadfast career fighting for the most vulnerable among us.

Meet the Staff: Spotlight on Heather L. Connors, Ph.D.

Through decades of research, fieldwork, and time spent on the frontlines of guardianship, Heather L. Connors, Ph.D. always returns to the same truth: the people who step in for the most vulnerable care deeply.

From CPS to PGS: How Betsy Frye Brings Heart to Guardianship

When it comes to being a Care Manager at Public Guardian Services, Betsy Frye is clear: “It’s the only agency I’d ever work for. We’re social workers first.” Betsy spent twenty years in Child Protective Services, worked in a therapeutic preschool, and at a domestic violence shelter... 
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2 While both “unbefriended” and “unrepresented” are commonly used to refer to the population of concern to the Institute, we use the latter in this Report, as being more technically correct and less distracting than the other, more emotive term. In using the term, we do not intend to imply anything about legal representation.

1 Moye, J., et al., Ethical Concerns and Procedure Pathways for Patients Who are Incapacitated and Alone, HEC Forum DOI 10.1007/s10730‐016‐9317‐9 (published online), p. 4 (Jan. 13, 2017.